Conversation Engines: it doesn’t matter how much we ‘get it’… we need to ‘get it’ more.

25 08 2010

Despite astonishing network growth, our tools have not been able to keep up with social noise. As an individual, I tend to limit my output and certainly limit the chit-chat. As a business, I believe it is important to pay attention to this trend: conversation have faded away. Businesses have created FB pages and Twitter accounts left and right. They ‘totally get it’. Data keeps coming in, failures are very common and some even say the social media bubble is about to burst. Katie was challenging our thinking behind how easy it seems to simplify things through facebook pages earlier this week. So what’s going on?

- Let’s face it, less is the new more… one reason I like(d) FriendFeed over Twitter and especially over Facebook is its quality of information. The Google Wave dream is no more and Google Buzz is now a noisy chamber. Social platforms have filled up a need on one side — they’ve allowed us to aggregate pertinent information for our personal and professional lives. But they have also created, in many cases, an addiction to real time information, empowering anyone to become a producer regardless of quality or qualification. Mainstream media has slowly struggled to stay relevant. Choose your path, stay relevant. It’s even more critical for a business. Many constituent voices need to be represented and people have learned to be more selective.

- Competing for attention: Nielsen released their latest study on internet usage early August to find that 23% of internet use is spent on social networks up from 16% a year ago. We’ve embraced social media beyond its (and our) wildest expectations, but we’re barely scratching the surface when it comes to truly turning an organization to serve its constituency through new media. In 2 years, we’ve moved from “what is social media?” to “super noise”. Some have chosen the careful path of information sharing, others have massively unfollowed, conversations have faded into a sharing frenzy. Quality of information and interaction has never been so important. Louis Gray’s comments “I quickly fatigue from the insanity” describing his (mine too) inability to cope with the amount of information revelations. Even more revealing, Louis just accepted a position with My6Sense as VP of Marketing. My6Sense is another algorithm based app focusing on generating relevant information. If the crowd can’t do it, the algorithm will. Companies ought to harness a wide variety of techniques to make those algorithms work in their own favor aka driving long tail traffic.

- Brands are struggling to become conversation partners: I continue to revisit the realization that brands want to only talk about stuff they are experts at, like they’re getting ready to broadcast. I believe the contrary. Your company doesn’t just have to only talk about stuff related to your product or services. Creating a mono-stream/logue of information across social platforms will only make people put you in a bucket for good. The shift from outbound to inbound marketing is a steep learning curve and requires dedicated attention. Empowering constituents (imagine onion layers) to discuss topics of interest with brands and amongst each other takes more than just putting information out there.

Can you relate? Do you think the bubble is ready to burst?

@YannR @Extanz


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